Collection and Use of Personal Information

Generally personal information is requested when you register for an online service or when you provide information in connection with an online transaction.

- Order and purchase ClonerAlliance products

- Register ClonerAlliance products

- Contact our support team

 

What information do we need?

Generally speaking, we need your name, E-mail address, shipping addresses, telephone number, credit card, etc.

 

Policy Changes

Occasional changes may be made to our privacy policy. Visitors to ClonerAlliance are encouraged to check this page periodically to stay informed of current privacy guidelines.

 

Acceptance of Terms

By using the ClonerAlliance website, you signify your acceptance of this website privacy policy.  If you do not agree to this policy, please do not use our sites.  Your continued use of ClonerAlliance site following the posting of changes to these terms will indicate your acceptance of those changes.

 

Refund Policy

Easy refund! Fast shipping!

This policy applies to all ClonerAlliance Inc. products purchased through our website, ClonerAllianceTM Store, that are in need of replacement, repair or refund. If you purchased our product(s) through the third-party platform like Amazon, eBay or Wish, please refer to the ClonerAlliance shop page of the corresponding platform.

30 Day Money Back Guarantee

ClonerAlliance Inc. is committed to offering a 30 day money back guarantee on all physical electronic products. If you wish to return a product within 30 days of the date of purchase due to quality problems, we will refund the price of the product or provide you with a replacement. Please rest assured to buy.

Shipping Guidelines

1. Within 7 days of receipt of goods, if you request a refund or replacement, we will cover the shipping cost of the item(s).
2. If it exceeds 7 days, if you request a refund or replacement, the shipping cost of the item(s) will be at your expense.

We will issue a refund or deliver a new item to you upon receipt of goods. If the goods are identified to be damaged, our customer service will reach you and handle it separately.

PLEASE NOTE:
We will only accept products returned to us if:
(1) The item has its original packaging and is free from damage.
(2) The item is faulty or was damaged in shipping and you wish to return it for repair/replacement.
(3) The item is complete and with all accessories when applicable.

How to request a refund or replacement?

Please visit https://www.cloner-alliance.com/contact.html and contact our customer service for a refund or replacement. We will handle your request in a timely fashion.

One Year Repair Warranty

If your item exceeds the return period, ClonerAlliance Inc. also provides a 1-year warranty period for the repair of our products. If the products you purchased have hardware problems within the one year warranty period and they do not work properly, please contact us immediately so we will guide you through the repair process. The return shipping cost of the item(s) will be at your expense.

 

Users should note that ClonerAlliance products do not allow you to copy protected materials. You may use the products to copy materials you legally purchase and own the copyrights, or at least obtain written permissions to copy from the copyrights owners.

 

If you have any question about this privacy statement, or your information here is incorrect or incomplete, please contact market@cloner-alliance.com as soon as possible.