Q: Why Is There No Sound When Playing the Videos Recorded by ClonerAlliance Products?
Tip: This instruction applies to HDML-Cloner Box Pro, HDML-Cloner Box Evolve, HDML-Cloner Box and HDML-Cloner Box Turbo.
The problem of no audio is commonly caused by the setting of your source devices (Such as PS3, STB or DVR). To have the problem to be quickly solved, please adjust the audio output of your source device to PCM or Stereo, then HDML-Cloner Box Pro will be able to record audio successfully.
FYI: HDML-Cloner Box Pro doesn't record Dolby, DTS or other multichannel digital audio formats.
Here are some additional information that may be helpful:
- 1. If you are trying to record from your personal computer, please check the step by step instructions at:
- 2. If you use an AV receiver (AVR) via HDMI cable, please connect the HDML-Cloner Box Pro between the source video device (such as your PS3, STB or DVR) and your AV receiver (AVR) via HDMI cable.
HDML-Cloner Box Pro works with AV receiver. What you need is just a correct connection!
If you need further information, don't hesitate to contact our support by firstname.lastname@example.org for direct help.