Q: Why Is There A Prompt "Can't Detect USB Device"?


Note: This instruction applies to HDML-Cloner Box Pro and HDML-Cloner Box Evolve.

Please proceed as follows:

1. Please unplug the USB flash drive/mobile hard drive from the USB port and then plug it again.

2. If the prompt still exists, please format the USB flash drive/mobile hard drive first and plug it again.

Tip: It is recommended that you format your USB storage device to FAT32 file system for better compatibility.

If the solutions above don't work, please don't hesitate to Contact Us.

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