This policy applies to all ClonerAlliance Inc. products purchased through our website. If you purchased our product(s) through the third-party platform like Amazon, eBay or Wish, please refer to the ClonerAlliance shop page of the corresponding platform.
60 Day Money Back Guarantee
ClonerAlliance Inc. is committed to offering a 60 day money back guarantee on all physical electronic products. If you wish to return a product within 60 days of the date of purchase due to quality problems, we will refund the price of the product or provide you with a replacement. Please rest assured to buy.
1. Within 60 days of receipt of goods, if you request a refund or replacement, we will cover the shipping cost of the item(s).
2. If it exceeds 60 days and you request a refund or replacement, the shipping cost of the item(s) will be at your expense.
We will issue a refund or deliver a new item to you upon receipt of goods. If the goods are identified to be damaged, our customer service will reach you and handle it separately.
We will only accept products returned to us if:
(1) The item has its original packaging and is free from damage.
(2) The item is faulty or was damaged in shipping and you wish to return it for repair/replacement.
(3) The item is complete and with all accessories when applicable.
How to request a refund or replacement?
Please visit https://www.cloner-alliance.com/contact.html and contact our customer service for a refund or replacement. We will handle your request in a timely fashion.
Two Years Repair Warranty
If your item exceeds the return period, ClonerAlliance Inc. also provides a 2-year warranty period for the repair of our products. If the products you purchased have hardware problems within the two years warranty period and they do not work properly, please contact us immediately so we will guide you through the repair process. The return shipping cost of the item(s) will be at your expense.
Do NOT open enclosure of any ClonerAlliance products, as this will void the warranty and return.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.