ClonerAlliance - Help Center

Must Read After Unboxing

• Register your product to get the free bundled software code — see where to find the S/N
• My TV has a black screen or “Oops! Something went wrong” or ”Och, something wrong!” message when using ClonerAlliance Box Pro.
• Why does the “HDMI IN” field of OSD show “Please scan QR” after connecting HDMI cable with ClonerAlliance UHD Pro?
• Why does the ClonerAlliance UHD Pro Max output “Unsupported content” message to TV?
• My TV/LCD has an “Oops! Something went wrong” message when using ClonerAlliance ViewPro
• My TV Has A Black Screen When Using ClonerAlliance Box Turbo.
• My TV has a black screen when using ClonerAlliance Box.
• How to select a proper USB storage device to work with ClonerAlliance products?
• What kinds of mobile hard disks do ClonerAlliance products support?
• How to record YouTube videos to USB storage device with ClonerAlliance products?
• How Can I Get One Large File Instead Of Several 2GB Files?
• Why does it show “Unsupported….” message when I using ClonerAlliance 4KP Pro?
• Why Is There No Sound When Playing the Videos Recorded by ClonerAlliance Products?
• What is the best method to get help from ClonerAlliance?
• Why Is There A Prompt “Can’t Detect USB Device”?

Find More

Software, Orders and Shipping

Answers about our software, your order, and shipping — straight from the Knowledge Base.

See all of Articles about Orders and Support› Orders and Support See all of Articles about Shipping and Warranty› Shipping and Warranty See all of Articles about Software and Accessories› Software and Accessories

Download Center

You can utilize supporting software and refer to the hardware instructions.

Firmware, supporting software and hardware instructions› Software Detailed instructions for your hardware in .pdf format› Manual

Contact Support

We have a professional technical team at your service. If you have any question, please feel free to drop us a message or chat with us directly.

Mon.-Fri. 4:30 pm-1:30 am (UTC-8)› Live Chat All tickets get a reply within 24 hours› Ticket Center +1 844-9-CLONER · support@cloner-alliance.com› Phone & Email

SUBMIT TICKET

Standalone Recording

UHD ProCA-989UP 5 articles

• Why does the "HDMI IN" field of OSD show "Please scan QR" after connecting HDMI cable with ClonerAlliance UHD Pro?
• How to playback the recorded video files on the USB storage device?
• How to record videos to the USB Storage device with ClonerAlliance UHD Pro?
• What do different colors of the LED light indicate?
• Why can't I switch H.264 to H.265?

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UHD Pro MaxCA-989UPM 5 articles

• What's new in ClonerAlliance UHD Pro Max compared to UHD Pro?
• What resolutions does ClonerAlliance UHD Pro Max support?
• How to set up ClonerAlliance UHD Pro Max for first-time use?
• Understanding Cinematic-FPS Recording with ClonerAlliance UHD Pro Max
• Storage options and compatibility for ClonerAlliance UHD Pro Max

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UHD HaloCA-989UH 5 articles

• Why does ClonerAlliance UHD Halo show "Unsupported Content"?
• Why does ClonerAlliance UHD Halo show "No Signal"?
• How to record USB Type-C devices with ClonerAlliance UHD Halo?
• USB device not detected on ClonerAlliance UHD Halo - what should I do?
• Why does my phone show "Moisture detected" when connected to UHD Halo?

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Box ProCA-998P 8 articles

• My TV has a black screen or “Oops! Something went wrong”/”Och, something wrong!” message when using ClonerAlliance Box Pro.
• How to Playback the Recorded files in Fullscreen with ClonerAlliance Box Pro directly?
• How to record videos to the USB storage device with ClonerAlliance Box Pro?
• How to record videos to PC with ClonerAlliance Box Pro?
• Why Is There A Prompt “Scanning Storage Device”?
• I was wondering if ClonerAlliance Box Pro/Evolve/Turbo can work with Skype or Zoom?
• Why is there a prompt “No signal”?
• How to connect ClonerAlliance Box Pro to the third-party live streaming software?

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ViewProCA-997VP 6 articles

• My TV/LCD has an “Oops! Something went wrong” message when using ClonerAlliance ViewPro.
• How to record videos to the USB storage device with ClonerAlliance ViewPro?
• Which input devices does ClonerAlliance ViewPro support?
• How to select a proper USB storage device to work with ClonerAlliance ViewPro?
• How to connect ClonerAlliance ViewPro to the third-party live streaming software?
• How to record videos to PC with ClonerAlliance ViewPro?

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Box Pro PocketCA-997VL 5 articles

• Comparing ClonerAlliance Box Pro Pocket with ClonerAlliance Box Pro.
• Setting Up ClonerAlliance Box Pro Pocket for the First Time.
• Playing Back Recorded Videos on ClonerAlliance Box Pro Pocket's Screen
• Connecting ClonerAlliance Box Pro Pocket to a PC for Recording or Live.
• What Are the Maximum Input and Output Resolutions for ClonerAlliance Box Pro Pocket?

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ViewLite AVCA-996VL 5 articles

• How to connect ClonerAlliance ViewLite AV to the third-party live streaming software?
• How to record videos to PC with ClonerAlliance ViewLite AV?
• How to record videos/audios to the USB storage device with ClonerAlliance ViewLite AV?
• Which video signals does ClonerAlliance ViewLite AV support?
• Which input devices does ClonerAlliance ViewLite AV support?

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Box TurboHCB-988BT 5 articles

• My TV Has A Black Screen When Using ClonerAlliance Box Turbo.
• How To Record Videos To The USB Storage Device With ClonerAlliance Box Turbo?
• How To Record Videos To PC With ClonerAlliance Box Turbo?
• I was wondering if ClonerAlliance Box Pro/Evolve/Turbo can work with Skype or Zoom?
• How To Connect ClonerAlliance Box Turbo To The Third-Party Live Streaming Software?

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Box EvolveCA-1180E 7 articles

• My TV has a black screen or “Och!Something Wrong!” message when using ClonerAlliance Box Evolve.
• How to record videos to the USB flash drive or TF card with ClonerAlliance Box Evolve?
• How to record videos to PC with ClonerAlliance Box Evolve?
• Why is there a prompt “No signal” on TV screen after connecting ClonerAlliance Box Evolve?
• Can I record the video and save it as a complete video instead of several 2GB files?
• I was wondering if ClonerAlliance Box Pro/Evolve/Turbo can work with Skype or Zoom?
• How to connect ClonerAlliance Box Evolve to the third-party live streaming software?

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BoxCA-988B 6 articles

• My TV has a black screen when using ClonerAlliance Box.
• What do different colors of the LED light on ClonerAlliance Box indicate?
• Does ClonerAlliance Box support 1080p output?
• How to reset ClonerAlliance Box?
• How to use ClonerAlliance Box?
• How To Switch Resolution Between 1080p And 720p?

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Capture and Streaming

RecDual DongleCA-1290 5 articles

• How to record USB Type-C devices?
• TF card not detected - what should I do?
• Why is LED not lighting up?
• Why can't RecDual Dongle charge my phone?
• Why is there no sound when recording?

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Screen-Cloner DongleCA-1280SC 5 articles

• Unboxing and Setup
• Video Quality and Resolution
• Comparison with Commercial Screen Recording Software
• Audio Recording Capabilities
• Screen-Cloner Dongle Specifications

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Flint 4KP ProCA-1490F4P 6 articles

• How to use ClonerAlliance Flint 4KP Pro to record or livestream videos on Windows?
• How to use ClonerAlliance Flint 4KP Pro to record or livestream videos on mac?
• Why does OBS Studio only display a black screen with ClonerAlliance Flint 4KP Pro?
• How to improve the video quality when using ClonerAlliance Flint 4KP Pro?
• Which models of ClonerAlliance hardwares are plug and play for working with Zoom or Skype?
• Why don't I get audio from my DSLR in Zoom?

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Flint 4KP PlusCA-1090F4P 10 articles

• How to use ClonerAlliance Flint 4KP Plus to record or livestream videos on Windows?
• How to use ClonerAlliance Flint 4KP Plus to record or livestream videos on mac?
• How to improve the video quality when using ClonerAlliance Flint 4KP Plus?
• Which models of ClonerAlliance hardwares are plug and play for working with Zoom or Skype?
• Why don't I get audio from my DSLR in Zoom?
• What Are The Main Features Of ClonerAlliance Flint 4KP Plus?
• How to use ClonerAlliance Flint 4KP Plus to record or livestream videos on Windows?
• How to use ClonerAlliance Flint 4KP Plus to record or livestream videos on linux?
• How to use ClonerAlliance Flint 4KP Plus to record or livestream videos on Android?
• Why are the video and audio out of sync while ClonerAlliance Flint series products working with OBS?

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Flint 4KPCA-1080F4P 8 articles

• How to use ClonerAlliance Flint 4KP to record or livestream videos on Windows?
• How to use ClonerAlliance Flint 4KP to record or livestream videos on mac?
• How to improve the video quality when using ClonerAlliance Flint 4KP?
• Which models of ClonerAlliance hardwares are plug and play for working with Zoom or Skype?
• Why don't I get audio from my DSLR in Zoom?
• How to use ClonerAlliance Flint 4KP to record or livestream videos on linux?
• How to use ClonerAlliance Flint 4KP to record or livestream videos on Android?
• Why are the video and audio out of sync while ClonerAlliance Flint series products working with OBS?

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Flint D4PCA-1480FPP 9 articles

• How to use ClonerAlliance Flint D4P to record or livestream videos on Windows?
• How to use ClonerAlliance Flint D4P to record or livestream videos on mac?
• My TV or PC displays “Black Screen” when using ClonerAlliance Flint D4P.
• Why is there a prompt “No signal” when using ClonerAlliance Flint D4P?
• Why Is There Noise or No Audio When using ClonerAlliance Flint D4P?
• Which models of ClonerAlliance hardwares are plug and play for working with Zoom or Skype?
• Why don't I get audio from my DSLR in Zoom?
• How to use ClonerAlliance Flint D4P to record or livestream videos on Windows?
• Why does OBS Studio only display a black screen with ClonerAlliance Flint Series Products?

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Chert 4KCCA-10804KC 5 articles

• How to setup in OBS with ClonerAlliance Chert 4KC device?
• How to deal with PC doesn’t recognize ClonerAlliance Chert 4KC device?
• Which models of ClonerAlliance hardwares are plug and play for working with Zoom or Skype?
• Why don't I get audio from my DSLR in Zoom?
• Why Is There No Audio When Running Open Broadcaster Software(OBS) With ClonerAlliance Chert 4KC?

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Flint LXTCA-1080FLT 6 articles

• How to use ClonerAlliance Flint LXT to record or livestream videos on Windows?
• How to use ClonerAlliance Flint LXT to record or livestream videos on mac?
• Why are the video and audio out of sync while ClonerAlliance Flint series products working with OBS?
• Which models of ClonerAlliance hardwares are plug and play for working with Zoom or Skype?
• Why don't I get audio from my DSLR in Zoom?
• Why Is There No Audio When running Open Broadcaster Software(OBS) with ClonerAlliance Flint LX/LXT?

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Flint LXCA-1080FL 6 articles

• How to use ClonerAlliance Flint LX to record or livestream videos on Windows?
• How to use ClonerAlliance Flint LX to record or livestream videos on mac?
• Why Is There No Audio When running Open Broadcaster Software(OBS) with ClonerAlliance Flint LX/LXT?
• Which models of ClonerAlliance hardwares are plug and play for working with Zoom or Skype?
• Why don't I get audio from my DSLR in Zoom?
• Why are the video and audio out of sync while ClonerAlliance Flint series products working with OBS?

View all articles → Product page →