My TV has a black screen or “Och, something wrong!” message when using HDML-Cloner Box Pro.

After all devices are connected properly, in the process of recording certain video sources, family-video may have a black screen. Please proceed as follows:

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OR

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  1. Make sure the LED (HDML) on HDML-Cloner Box Pro illuminates solid blue or solid green.

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  1. Press and hold the SOURCE button about 10 seconds. Then HDML-Cloner Box Pro will restart (The LED will turn off and then turn on).

Tip: Please be sure to press and hold the “SOURCE” button of the unit HDML-Cloner Box Pro itself. If you press the button of remote, it won’t fix the problem.

https://s1.occld.com/image/ca/kb/pro-sourcebutton.jpg
  1. After restarting, the LED will illuminate solid blue or solid green and you can see images on family-video.

https://s1.occld.com/image/ca/kb/f.jpg
  1. If your family-video still has a black screen, please try the above three steps again.


Updated : Nov 12, 2019.