• Standalone Recording
    • ClonerAlliance Box Pro

    • ClonerAlliance UHD Pro

    • ClonerAlliance ViewPro

    • ClonerAlliance Box Pro Pocket

    • ClonerAlliance UHD Pro Max

    • ClonerAlliance ViewLite AV

    • ClonerAlliance Box Turbo

    • ClonerAlliance Box Evolve

    • ClonerAlliance Box

    • ClonerAlliance UHD Lite


    What's different? Usage Warning
  • Capture Streaming
    • ClonerAlliance Screen-Cloner Dongle

    • ClonerAlliance Flint 4KP Pro

    • ClonerAlliance Flint 4KP Plus

    • ClonerAlliance Flint 4KP

    • ClonerAlliance Flint D4P

    • ClonerAlliance Chert 4KC

    • ClonerAlliance Chert HDC

    • ClonerAlliance Flint LXT

    • ClonerAlliance Flint LX


    What's different? Usage Warning
  • Backup and Storage
    • ASUS BW-16D1HT - UHD Friendly

    • ASUS BC-12D2HT - UHD Friendly

  • Software
    • ClonerAlliance Helper

    • MP4-Cloner

    • ClonerAlliance AI Video Enhancer

    • ClonerAlliance App

  • Help
    • Help Center
    • Knowledge Base
    • Download
    • Contact Support
    • Warranty & RMA
  • Store
  1. Knowledge Base documentation
  2. RecDual Link Application
  3. RecDual Link Application FAQs
  4. Why can’t RecDual Link App detect my device?

Contents

  • General
  • ClonerAlliance Box Pro
  • ClonerAlliance ViewPro
  • ClonerAlliance Box Pro Pocket
  • ClonerAlliance ViewLite AV
  • ClonerAlliance Box and Turbo(CA-988B/HCB-988BT)
  • ClonerAlliance UHD Halo
  • ClonerAlliance UHD Pro Max
  • ClonerAlliance UHD Pro
  • Screen-Cloner Dongle
  • Screen-Cloner App
  • RecDual Dongle
  • RecDual Link Application
  • ClonerAlliance UHD Lite
  • ClonerAlliance Box Evolve
  • ClonerAlliance Flint 4KP Plus
  • ClonerAlliance Flint 4KP Pro
  • ClonerAlliance Flint 4KP
  • ClonerAlliance Flint LXT
  • ClonerAlliance Flint LX
  • ClonerAlliance Chert 4KC
  • ClonerAlliance Chert HDC
  • ClonerAlliance Flint D4P
  • ClonerAlliance Wand
  • HDML-Cloner Pro Helper
  • ClonerAlliance Helper
  • MP4-Cloner
  • ClonerAlliance AI Video Enhancer
  • ClonerAlliance App
  • HDML-Cloner Helper
  • Other Products
  • Orders and Support
  • Shipping and Warranty

Why can’t RecDual Link App detect my device?¶

If RecDual Link App cannot detect your RecDual Dongle, follow this troubleshooting guide to resolve the issue.

Quick Checklist¶

Before detailed troubleshooting, verify these basics:

  • [ ] RecDual Dongle is not recording (stop any active recording)

  • [ ] USB cable is a data cable (not charging-only)

  • [ ] Cable is firmly connected at both ends

  • [ ] OTG is enabled (Android)

  • [ ] Storage permissions are granted to the app

Common Causes and Solutions¶

1. Device is Currently Recording

When RecDual Dongle is actively recording, it cannot be recognized as external storage.

Solution:

  • Press the REC/STOP button to stop recording

  • Wait for the LED to stop blinking

  • Try connecting again

2. OTG Not Enabled (Android)

Many Android phones require OTG (USB On-The-Go) to be manually enabled.

Solution:

  1. Go to Settings > Connected devices (or Connections)

  2. Find OTG or USB OTG option

  3. Toggle it ON

  4. Reconnect your RecDual Dongle

Note

Some phones enable OTG automatically. If you don’t see an OTG option, your phone may not require manual enabling.

3. Wrong USB Cable

Charging-only cables don’t support data transfer.

Solution:

  • Use the USB-C cable included with RecDual Dongle

  • Or use any cable known to support data transfer

  • Test the cable with another device if unsure

4. Storage Permissions Not Granted

The app needs storage access to communicate with your device.

Solution (Android):

  1. Go to Settings > Apps > RecDual Link

  2. Tap Permissions

  3. Enable Storage or Files and media

  4. Restart the app

For detailed steps, see How to grant storage permissions on Android?.

5. USB Port Issues

The USB port may have connectivity problems.

Solution:

  • Try a different USB port on your phone/computer

  • Avoid USB hubs - connect directly

  • Clean the USB port if dusty

6. TF Card Not Inserted

The device requires a TF card to function as external storage.

Solution:

  • Insert a formatted TF card (exFAT or NTFS)

  • Ensure the card clicks into place

  • Check that the REC LED lights up green

7. App Needs Restart

Sometimes the app state becomes stale.

Solution:

  1. Force close RecDual Link app

  2. Disconnect the RecDual Dongle

  3. Wait 5 seconds

  4. Reconnect the device

  5. Reopen the app

8. Device Driver Issues (Windows)

Windows may need to recognize the device.

Solution:

  1. Open Device Manager

  2. Look for any devices with warning icons

  3. Right-click and select Update driver

  4. Or try unplugging and replugging the device

Advanced Troubleshooting¶

Check if Device is Recognized by System

Android:

  1. Go to Settings > Storage

  2. Look for external storage or USB drive

  3. If visible, the device is connected but app may need reauthorization

Windows:

  1. Open File Explorer

  2. Look for a new drive (e.g., E:, F:)

  3. If visible, the device is connected - try rebinding in the app

Try Another Device

If possible, test your RecDual Dongle with:

  • A different phone

  • A Windows computer

  • A different USB cable

This helps identify whether the issue is with the phone, cable, or RecDual Dongle itself.

Still Not Working?¶

If none of the above solutions work:

  1. Export app logs: Settings > About > Export Logs

  2. Contact ClonerAlliance support with: - Your phone/computer model - Android/Windows version - Description of the issue - App logs (if available)

See What is the Best Method to Get Help for RecDual Dongle? for support contact information.

Related articles:

How to grant storage permissions on Android? System requirements for RecDual Link App How to bind RecDual Dongle to App?


« System requirements for RecDual Link App Understanding Guest Mode vs Activated Mode »
  • Company
    • About Us
    • Affiliate
    • Blog
    • Partner
  • Business Cooperation
    • Products
    • Solutions
    • Success Story
    • Get in Touch
    • Become a Retailer
    • Resource
  • Help
    • Help Center
    • Knowledge Base
    • Download
    • Contact Support
    • Warranty & RMA
  • Legals
    • Terms of Service
    • Privacy Policy
    • Refund Policy
    • Shipping Policy
    • Product usage warning

Copyright © 2014-2023 Cloner Alliance Limited. All rights reserved