Why Is There No Sound When Playing the Videos Recorded by ClonerAlliance Products?¶
Tip: This instruction applies to ClonerAlliance hardware.
The problem of no audio is commonly caused by the setting of your source devices (Such as PS3,PVR, STB or DVR). To have the problem to be quickly solved, please adjust the audio output of your source device to PCM or Stereo, then ClonerAlliance Box Pro will be able to record audio successfully.
FYI: ClonerAlliance hardware don’t record Dolby, DTS or other multichannel digital audio formats.
Here are some additional information that may be helpful:
1. If you are trying to record from your personal computer, please check the step by step instructions at: https://www.cloner-alliance.com/help/knowledgebase/why-is-there-no-sound-when-recording-videos-from-pc-with-cloneralliance-products.html
2. If you use an AV receiver (AVR) via HDMI cable, please connect the ClonerAlliance Box Pro between the source video device (such as your PS3, PVR,STB or DVR) and your AV receiver (AVR) via HDMI cable. ClonerAlliance Box Pro works with AV receiver. What you need is just a correct connection!
If you need further information, don’t hesitate to contact our support by firstname.lastname@example.org for direct help.