FAQs¶
- My TV has a black screen or "Oops! Something went wrong"/"Och, something wrong!" message when using ClonerAlliance Box Pro.
- How to record videos to the USB storage device with ClonerAlliance Box Pro?
- How to record videos to PC with ClonerAlliance Box Pro?
- What do different colors of the LED light on ClonerAlliance Box Pro indicate?
- Do ClonerAlliance products work with USB external hard drives over 2TB capacity?
- What are the functions of Home Menu on the remote control?
- What are the functions of Home Menu on the remote control(If Box Pro S/N is in the format of CN********)?
- How to capture images with ClonerAlliance Box Pro?
- How to delete files with ClonerAlliance Box Pro directly?
- Can I mix audio to my video?
- How to Playback the Recorded files in Fullscreen with ClonerAlliance Box Pro directly?
- The remote has no power button, so how do I turn on/off ClonerAlliance Box Pro?
- How to reformat USB external hard drive to NTFS file system?
- What does "Schedule Recording" mean? How to realize this function?
- Why are the mute buttons on remote mulfunction?
- How long could ClonerAlliance products record?
- Can I record my own voice with video together?
- Why does it show a "Black Screen" with audio in the process of playing back the recorded video on ClonerAlliance Box Pro?
- Can I set the recording time manually with HDML-Cloner Pro Helper?
- Can I use HDML-Cloner Pro Helper software independently? When do I need to use it?
- How to connect ClonerAlliance Box Pro to the third-party live streaming software?
- How to disable CEC function of ClonerAlliance Box Pro thoroughly?
- How to run HDML-Cloner Pro Helper on Mac OS?
- How to use the included IR remote control with ClonerAlliance Box Pro?
- I set the resolution to 1080p, but the output resolution is 720p or lower in certain cases. Why does this happen?
- In which format is the recorded video? Can it be edited by other software?
- Which file formats are supported for playback?
- Which input devices does ClonerAlliance Box Pro support?
- Which kinds of resolutions and bitrates does ClonerAlliance Box Pro support?
- Which video signals does ClonerAlliance Box Pro support?
- Why does ClonerAlliance Box Pro stop recording videos when I turn off TV?
- Why Is There A Prompt "Can't Detect USB Device"?
- Why is there a prompt "No signal"?
- Why does my remote not work properly?
- Can I turn off ClonerAlliance product while watching TV set?
- Why the audio and video are out of sync when recording to USB storage device?
- Does ClonerAlliance Box Pro support AV port DVD player?
- When live streaming or recording directly to the PC, the audio/video is not synchronized.
- Can I record videos directly from a Smart TV?
- Why can’t I mix my voice with the recording with the microphone?
- Why does my ClonerAlliance hardware become hot during use?
- Shall I update the product’s firmware once after receiving the product?
- Why is there a prompt "Not found ClonerAlliance Box Pro device" when running HDML-Cloner Pro Helper?
- Why is there a prompt "Windows cannot verify the digital signature for the drivers required for this device." when installing HDML-Cloner Pro Helper?
- Why is there an error "Save NG!" when setting "Schedule Recording"?
- Why Is There A Prompt "Scanning Storage Device"?
- Why Is There No Sound When Playing the Videos Recorded by ClonerAlliance Products?
- Why is there no sound when recording videos from PC with ClonerAlliance products?
- How to allow ClonerAlliance products to connect to Windows 10 smoothly after 1803 Update?
- Why does HDML-Cloner Pro Helper only display a black screen?
- What will happen if a new input device is connected in the process of recording?
- Does ClonerAlliance hardware support setting multiple "Schedule Recording" tasks?
- I was wondering if ClonerAlliance Box Pro/Evolve/Turbo can work with Skype or Zoom?