My TV has a black screen or “Och, something wrong!” message when using ClonerAlliance Box Pro.

After all devices are connected properly, in the process of recording certain video sources, family-video may have a black screen. Please proceed as follows:

  1. Make sure the LED (HDML) on ClonerAlliance Box Pro illuminates solid blue or solid green.
  1. Press and hold the SOURCE button about 10 seconds. Then ClonerAlliance Box Pro will restart (The LED will turn off and then turn on).

Tip: Please be sure to press and hold the “SOURCE” button of the unit ClonerAlliance Box Pro itself. If you press the button of remote, it won’t fix the problem.
  1. After restarting, the LED will illuminate solid blue or solid green and you can see images on family-video.
  1. If your family-video still has a black screen, please try the above three steps again.

Updated : Jun 24, 2020.