Why is there a prompt “Not found ClonerAlliance Box Pro device” when running HDML-Cloner Pro Helper?

Note: This instruction applies to ClonerAlliance Box Pro, ClonerAlliance Box Evolve and ClonerAlliance Box Turbo.

Please check whether ClonerAlliance Box Pro has been connected to the USB port of PC. If not, please connect and run HDML-Cloner Pro Helper again. If yes, please disconnect the HDMI cable on ClonerAlliance Box Pro and disconnect ClonerAlliance Box Pro from the USB port. Then connect the device again. Wait 3 seconds, connect the HDMI cable and run HDML-Cloner Pro Helper. If the problem still exists, please change another USB port and try again. If it still doesn’t work, please make sure the device has been connected to the USB port and then reinstall HDML-Cloner Pro Helper. If it prompts you to restart the computer, please do it and then try again.